Improved Comment Alerts

We just rolled out an improvement in the way we do comment alerts. (A comment alert is the email you receive when someone comments on one of your documents.)

In the past, when a reviewer commented on one of your documents, you (the document owner) would receive a single comment alert. You would then receive another comment alert when someone else commented on the document.

As of today, the document owner, as well as all the document reviewers, will now receive a comment alert when someone posts a comment to a document. This makes comment alerting work the way that people intuitively expect — it turns document comments into more of a team collaboration instead of a bunch of isolated drive-by conversations between the author and each individual reviewer.

To prevent this from generating an unwieldy number of alerts, we won’t send you a  comment alert if you haven’t viewed the document since the last time you received a comment alert on that document. This means that in some situations you may get fewer comment alerts overall (to avoid bombarding your inbox with comment alerts for documents you don’t really care about), but you’ll get more timely comment alerts on the documents you care about most.